Frequently Asked Questions

Everything you need to know about your EMBR shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking link via email as soon as your order ships.

What is your return policy?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label. Please note that final sale items are not eligible for return.

How do I ensure I'm ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit. If you are between sizes, we suggest sizing up for a more relaxed look.

Which payment methods do you accept?

EMBR accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay for interest-free installments.

Are your materials ethically sourced?

Quality and ethics are at the heart of EMBR. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable fabrics, such as organic cotton and recycled polyester, whenever possible.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after checkout to request a cancellation or address change by contacting our support team via live chat or email.